faq

Your order confirmation will be sent to the email address provided at check out. You can view your order status by logging into My Account.

Your order can be canceled as long as the order status is unfulfilled. If your order status is fulfilled, it cannot be canceled.
If you wish to cancel your order, please call 877-925-4305 and have your order number ready.

Your order confirmation will be sent to the email address provided at checkout. You may also view your order status by logging into My Account. For more information, call us Monday through Friday 8:30am to 7pm EST at 877-925-4305 or email customercare@lagos.com.

You can view the BRACELET SIZE GUIDE, the NECKLACE SIZE GUIDE, the RING SIZE GUIDE or the SMART CAVIAR SIZE GUIDE.

If a LAGOS item is out-of-stock, the product will not have an ADD TO BAG option. You will see the item listed as OUT OF STOCK. For your convenience, click the GET NOTIFIED option to receive a notification as soon as the item is available for purchase. You may call us Monday through Friday 8:30am to 7pm EST at 877-925-4305 or use the ASK A QUESTION option. Be sure to note the style number shown in the description.

All orders will be shipped in our signature packaging, which includes a gift box, jewelry pouch, polishing cloth and care instructions. You may enter a complimentary gift message note when you add an item to cart. If you wish to add a gift message for multiple items, you only need to enter it once.

We accept the following payment methods: American Express, Visa, Mastercard, Discover, Diners Club, Apple Pay, Google Pay, Amazon Pay, Paypal, Affirm and Shop Pay Installments.

If purchasing via Paypal, the total amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships.

For debit cards, payment is deducted from your account at the time your card is approved.

Gift Cards: To use online, enter the gift card number, along with the access number, on the right side of the page in the checkout.

At this time we cannot accept cash, CODs, checks, or money orders for online purchases.

If you would like to more information regarding these payment options, contact us at 877-925-4305.

No. We are unable to accept more than one credit card per purchase.

Sales tax is applied to your order based on the delivery state in the US. The total tax amount will be visible in the checkout.

Seller has collected the simplified sellers use tax on taxable transactions delivered into Alabama and the tax will be remitted on the customer's behalf to the Alabama Department of Revenue.

Seller's program account number is SSU-R011699300.

For more information, please contact us at 877-925-4305 or email customercare@lagos.com.

Credit Cards:
The total amount of your order is allocated at the time your card is approved, although payment does not occur until the order ships.

Debit Cards:
Payment is deducted from your account at the time your card is approved.

Enter the gift card number on the right side of the page at any point during checkout and click APPLY. Gift cards may be redeemed on LAGOS.com. They are not redeemable at any LAGOS retailers; such as Neiman Marcus, Nordstrom, or Bloomingdale’s. They are not redeemable for cash or credit except where required by law. To check your balance, go to our Gift Card Balance Page. LAGOS is not responsible for lost or stolen gift cards.

Check your balance on our Gift Card Balance Page. Ensure your gift card is a LAGOS.com issued gift card. If you are unable to view your balance contact us at 877-925-4305 or email customercare@lagos.com.

You may check your balance on our Gift Card Balance Page. You can also check your balance by contacting customer care at 877-925-4305 or by emailing customercare@lagos.com.

Your order confirmation will be sent to the email address provided at check out. You may also view your order status by logging into My Account.

If you are not satisfied with your purchase, you may exchange or return your unworn jewelry within 90 days of the original invoice date.

If you are looking to make an exchange or return, start the process here.

Please print the return slip and put it inside the box. You will receive a confirmation email when your item is received. Allow 7-10 days for the processing of your return.

Please note: Engraved or custom items are final sale and may not be exchanged or returned.

Complimentary returns are offered for US orders over $100.00 which does not include US territories.

In key countries around the world, LAGOS now ships internationally. For more information, visit our international shipping page.

LAGOS jewelry can be customized for a minimal alteration fee. Because resizing is done by our artisans, the lead-time can be approximately 1 to 3 weeks. Depending on the complexity of the alteration, it may require additional time. Our customer care team will be happy to assist you at 877-925-4305 or customercare@lagos.com.

Here is our COST ESTIMATE information for general repairs.

Complete the SERVICE REQUEST FORM. Be sure to insure your jewelry when shipping to the LAGOS Service Department. After your request is processed, we will contact you with an estimate before proceeding with any repairs.

You can update your email address by going to the My Account page and clicking EDIT under the Profile tab.

You can reset your password by going to the My Account page and clicking the Change Password option.

If your account was created before February 15, 2021, you will need to reset your password using the email that was sent to you. If you do not have a copy of this email, please contact customercare@lagos.com.

If your account was created after February 15, 2020, you can retrieve your account information by clicking ‘Forgot your password?’ on the Sign In page.