Returns & Exchanges

At LAGOS, we believe exceptional jewelry should be matched by an exceptional customer experience. We stand behind our craftsmanship and are committed to handling every return and exchange with care, fairness, and a genuine dedication to ensuring you are confident in your purchase.   

If you are not completely satisfied with your purchase, you may:  
·      Return unworn jewelry for a refund within 30 days following the original invoice date.  
·      Exchange unworn jewelry for another LAGOS item within 90 days following the original invoice date.  

To make an exchange or return, start here.

Please include your order packing slip inside the package. Once your return is received, you will receive a confirmation email. Please allow 2-3 business days for your return to be processed. Exchange orders will be delivered only after your returned item has been received and processed. 

Please note: Engraved or custom items and gift cards are final sale and may not be exchanged or returned.  
 Any purchases made through Meta (Facebook and Instagram) are ineligible for exchanges but may be returned for a refund. 

If you are looking to make an exchange or return, complete the following steps:

1. Include the packing slip in your package.

2. Pack your return securely.

3. Affix your prepaid shipping label to the package, making sure no other tracking labels are showing.

4. Drop your package at a UPS location and allow 7-10 days for the processing of your return or exchange.

Please note: Engraved or custom items are final sale and may not be exchanged or returned.

Complimentary returns are offered for US orders over $100.00 which does not include US territories.