Alterations and Repairs
If your LAGOS item requires repair or alteration, please follow the instructions below:
- Complete all information and print our Service Request Form
- Package your LAGOS in a secure box - envelopes not recommended
- Original packaging will not be returned. Do not include gift boxes, pouches, or other items you wish to keep
- We are unable to ship to a PO Box address as we utilize UPS
- Include this form with your item(s) to be serviced via your preferred shipping method to:
LDI
ATTN: Service Dept
441 N. 5th St.
4th Floor
Philadelphia, PA 19123
We recommend obtaining insurance and tracking. Please allow 2-3 days after receipt for a LAGOS Customer Care Specialist to provide your assessment and estimated cost. Shipping and handling fees apply. Servicing may take up to 2-4 weeks once received.
View our Cost Estimate information.
For further information, please email customercare@lagos.com or call 877-925-4305 , Monday through Friday, 8:30am to 7pm EST. Our team will be happy to assist you.
Polishing Services
For a minimal fee, you can send your LAGOS jewelry for a professional cleaning and polishing.
- The general fee for this service is $25 per item
- Shipping and handling fees apply
- Your item(s) will be professionally cleaned and polished by a LAGOS jeweler
Complete all information and print the Service Request Form to include with your jewelry.
Please note: Refurbishing and cleaning does not include repairs, such as restringing or replacing damaged gemstones. Diamonds, pearls, and gemstones will be tightened during the refurbishing process.
You may ship your item(s) using your preferred shipping method with insurance and tracking to:
LDI
ATTN: Service Dept
441 N. 5th St.
4th Floor
Philadelphia, PA 19123
